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I was less than satisfied

Nordstrom Heating & Air, Inc

4.9 out of 5 stars

Kelly Stadum

5 out of 5 stars

posted 2 weeks ago

Our experience with Nordstrom Heating and Air was top notch from start to finish. They were extremely responsive and we had a detailed quote within hours of contacting them for both a furnace and AC system. The work was accomplished much quicker than we thought would be possible. When an alternate furnace became available, they contacted us and were able to move our installation date up significantly. They were on time, on budget and I would not hesitate them for any future needs. All around we had an excellent experience.

Brandon Palmer

5 out of 5 stars

posted 1 week ago

I would like to say thank you to everyone at Nordstrom Heating. Over the summer we decided to explore the idea of installing A/C into our new home. We received several quotes and had 4 separate companies provide us with bids. We ended up going through Nordstrom because of Brad.

He was the only sales person out of 4 companies who actually stepped foot inside of our house, to evaluate our exact needs. The others just looked at the current system in the garage and never asked to come in.

On install day Aaron and Wes came out to complete the install. They were professional and efficient. They answered all of our questions and did an extremely clean install.

If you are in the market for heating or air I would highly recommend these guys!

Jack Blackwell

5 out of 5 stars

posted 11 months ago

My ancient and overworked heat pump and air handler failed in February and Jason came out quickly and found that my old rig wasn't salvageable. He left us with a couple of space heaters until we could decide what to do. We keep our house pretty cool in the winter so we held off while Jason worked up some solutions. We knew that we wouldn't be happy campers without air conditioning so we had the job done in the middle of May. Jason did a great job of coordinating the PUD package and financing and the install was quick and clean. We got the acid test the weekend of June 24th when outside temps were in the mid 90's. The rig was quiet and the house stayed at 75 and 70 at night. I haven't received an electric bill yet but by looking at the meter it's not turning anywhere as fast as it did last year. I'd recommend them highly.
**update** 9/29/20
We had a problem, a burned out transformer if I recall correctly, so we called them. The parts were under warranty but after 90 minutes of work we got a bill for $450. Much of that 90 minutes was the result of something the tech did that compounded the problem. Nordstrom did reduce the bill to $350 but still, I know a Ferrari mechanic that doesn't charge anywhere close to those rates.

Eric Blosfield

5 out of 5 stars

posted 3 months ago

Nordstrom Heating is the best of the best, hands down!

My wife and I decided to add an AC to our house and Nordstrom Heating took amazing care of us from start to finish. I am so glad I chose to work with them!

Before having Nordstrom Heating come out I had a few other companies stop by to look at the house and prepare a bid. Each of those companies were at the house for about 5-7 min. They all asked for the size of the house and looked at the breaker panel and the spot outside where I wanted to put the unit then left.
When Brad, with Nordstrom Heating, came out I was extremely impressed with how much work he put into making sure we got the right unit for our house. Not only did he ask what the other companies asked but he spent another 25-30 minutes gathering measurements of all of my windows, counting the vents in my house & counting the return air vents so he could calculate the exact size unit my house needed. None of the other companies who provided me bids did this, not one!

I had read other reviews that said Nordstrom was more expensive than other companies because they provided top of the line equipment. However, in my experience they were the SAME price as the other bids and I received. So, for the same price I got an American Standard AC which is the gold standard when it comes to AC, not a cheap Coleman unit that Consumer reports said NOT to buy, a better warranty, and AMAZING customer service from everyone I came in contact with.

I am beyond please with my new AC and the service I received and you will be as well!

John Morris drone nw

5 out of 5 stars

posted 3 weeks ago

Great Furnace and the installation was outstanding. I Highly recommend Nordstrom Heating & Air, they do great Quality work.

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